Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, VISA SERVICE, will collect and use your personal data for processing such information fairly and lawfully for the purpose it is collected in accordance with Article 5 & 6 and Recital 40 of GDPR.
The information collected so is to provide better services to enquires, requests and processes in setting up appointment of Visa Application process, Track and Trace of Visa application progress and use of web cookies to personalise our services to applicants.

Why does VISA SERVICE need to collect and store personal data?

In order for us to provide you with a service we need to collect personal data for correspondence purposes and/or detailed service provision.
In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will VISA SERVICE share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to VISA SERVICE in the course of dealing with you.
Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf.
When they no longer need your data to fulfil this service, they will dispose of the details in line with VISA SERVICE’s policies and procedures.
If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally and contractually required to do otherwise.

How will VISA SERVICE use the personal data it collects about me?

VISA SERVICE will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR).
We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.
VISA SERVICE is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.
Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will VISA SERVICE contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions.
Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

VISA SERVICE, at your request, can confirm what information we hold about you and how it is processed.
If VISA SERVICE does hold personal data about you, you can request the following information:

•  Identity and the contact details of the person or organisation that has determined how and why to process your data.
• The purpose of the processing as well as the legal basis for processing.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.